I worked with Caroline in her role as Deputy Head of Teaching and Learning in SML from 2016-18. As others have mentioned, Caroline was scrupulous in her attention to detail when it came to preparing for Extenuating Circumstances Committees and Exam Boards. I was often struck by her compassion when taking in to account the impact of difficult circumstances on students’ studies. Caroline always had time for the Professional Services team and made the effort to greet each person whenever she entered or left the office. She gave value to every person and every task in front of her.